At Teledata Technologies Ltd what makes us capable of delivering the kind of service that your business needs? Our people. Over the years, we’ve put together a team of passionate, talented, and helpful individuals who know that when you win, they win. They’re committed to delivering a customer experience unlike anything you’ve experienced yet. From design and deployment to management, our team will make sure that our solutions and services save you time and money and allow you to work at maximum effectiveness in the days and years to come.
Teledata Technologies Ltd offers extensive experience providing ICT Managed Services and development. Teledata Technologies Ltd has delivered large scale Managed Services engagements across East Africa and has established infrastructure, management resources, and methodologies that ensure success. Teledata Technologies Ltd has the experience to meet and exceed the most demanding of SLA’s, including in very challenging environments.
Teledata Technologies Ltd’smanaged services include:
For more information about our ICT Managed Services and development capabilities, contact us.
At Teledata Technologies we offer Service Level Agreements which are tailored to meet our clients’ needs for a healthy working systems across all our ICT services either On Call, Onsite, and remotely, this may be either Quarterly, Bi-annual or Annual. Our Service Level Agreement is a formal document that puts in writing what the two parties have really agreed on.
There are, however, certain things that you must know about these contracts before you actually get into one.
This includes repair and replacement of the faulty parts for a lump-sum price. The charges include labor and the parts replaced.
This type of Service Agreement does not include replacement of parts. Whereas it does not charge for the labor, the customer pays the actual price for the parts replaced separately.
Teledata Technologies’ modern repair center has a dynamic staff working to provide the highest quality of service in a timely fashion. We equip our Repair Center with latest tools and gadgets. We train our engineers at factory level to repair the wide range of the products we offer whether under the warranty or non – warranty slot. Our customers receive all these value added services at reasonable rates and to their satisfaction!