ICT Services and Maintenance

At Teledata Technologies Ltd what makes us capable of delivering the kind of service that your business needs? Our people. Over the years, we’ve put together a team of passionate, talented, and helpful individuals who know that when you win, they win. They’re committed to delivering a customer experience unlike anything you’ve experienced yet. From design and deployment to management, our team will make sure that our solutions and services save you time and money and allow you to work at maximum effectiveness in the days and years to come.

Managed ICT Services and Development Services

Teledata Technologies Ltd offers extensive experience providing ICT Managed Services and development. Teledata Technologies Ltd has delivered large scale Managed Services engagements across East Africa and has established infrastructure, management resources, and methodologies that ensure success. Teledata Technologies Ltd has the experience to meet and exceed the most demanding of SLA’s, including in very challenging environments.


Teledata Technologies Ltd’smanaged services include:

  1. Industry and technology specific training.
  2. Program, site and regional management and support.
  3. End-to-end deployment of resources for large scale, global ICT Managed Services requirements.
  4. Global logistics for large scale resource deployments.
  5. Client specific program management and governance.
  6. Complete backend support and management.
  7. Comprehensive reporting and analysis.

For more information about our ICT Managed Services and development capabilities, contact us.

Service Level Agreements

At Teledata Technologies we offer Service Level Agreements which are tailored to meet our clients’ needs for a healthy working systems across all our ICT services either On Call, Onsite, and remotely, this may be either Quarterly, Bi-annual or Annual. Our Service Level Agreement is a formal document that puts in writing what the two parties have really agreed on.

There are, however, certain things that you must know about these contracts before you actually get into one.

Comprehensive SLA

This includes repair and replacement of the faulty parts for a lump-sum price. The charges include labor and the parts replaced.

Non-Comprehensive SLA

This type of Service Agreement does not include replacement of parts. Whereas it does not charge for the labor, the customer pays the actual price for the parts replaced separately.

Repair Centre

Teledata Technologies’ modern repair center has a dynamic staff working to provide the highest quality of service in a timely fashion. We equip our Repair Center with latest tools and gadgets. We train our engineers at factory level to repair the wide range of the products we offer whether under the warranty or non – warranty slot. Our customers receive all these value added services at reasonable rates and to their satisfaction!

Head Office

Bellway Business Park
Mombasa Road
P.O. Box 40826 – 00100
Nairobi – Kenya
Tel : (+254) 20 5144377

Mombasa Office

Yunis Building
Khan Road off Moi Avenue
P.O. Box 3150 – 80100
Mombasa – Kenya
Tel : (+254) 20 5144341

Tanzania Office

Victoria Noble Center
15th Floor
New Bagamoyo Road
P.O Box 13034
Tel : (+255) 22 2762015
Mob : (+255) 765435363

Kampala Office

Bitcom Delta EA Ltd
Plot 141, Kira Road
P.O Box 75265
Kampala, Uganda
Tel : (+256) 793600704
(+256) 754717233

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